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Support Center2022-08-26T16:59:23-04:00

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Interactive Security

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Video Cameras 

Customer Training & Tutorials

Why are some sensors, such as smoke detectors, not showing in my Alarm.com app?2021-10-19T19:44:42-04:00

Sensor Activity Monitoring (SAM) allows users to see the current status (i.e., open, closed, idle, activated, etc.) of
sensors enrolled in the system. This feature does not affect reporting to monitoring stations.

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How do I create/ edit a video recording rule?2021-09-30T12:21:18-04:00

Create a video recording rule

Video recording rules determine when a video device records a clip. Most recording rules can only be created and edited using the Customer Website. The only exception is Video Analytics rules which can be created and edited using either the Customer Website or app.

Create_edit a video recording rule

Recording rules can be viewed, paused, and resumed using the Customer Website or Customer app. For more information about pausing and resuming recording rules, see Pause or resume a video recording rule.

 

Do Alarm.com video cameras record video 24/7?2021-09-29T13:47:39-04:00

Do Alarm.com video cameras record video 24/7?

Not without additional hardware. The cameras themselves are not intended to record continuously to Alarm.com. The cameras are meant to use motion-based or event-triggered recording rules, both of which are customizable using the Customer Website.

For more information about creating recording rules, see Configure a Video Analytics rule or Configure a Video Motion Detection (VMD) settings for a video device or Create/edit a video recording rule.

Additional hardware options

Does RI Home Security only send notifications for alarms?2021-09-29T13:48:33-04:00

Does RI Home Security only send notifications for alarms?

No. RI Home Security sends notifications for alarms and for sensor activity (i.e., disarmed sensor activity).

Unlike most systems, Alarm.com is completely customizable. The customer decides which types of events they want to know about and how Alarm.com should notify them. Alarm.com can send an e-mail, text message, or push notification when, for example, the kids get home from school, the housekeeper arrives, the system is armed or disarmed, or if it appears the kids are throwing a party while the parents are out of town.

For more information about creating or editing notifications, see Create/edit a notification.

How do I change/configure notifications from Alarm.com?2021-09-29T13:49:10-04:00

How do I change/configure notifications from Alarm.com?

Notifications can be created to notify users of different system activities.

Create/Configure a notification

Can I create multiple logins for my Alarm.com Account?2021-09-29T13:51:34-04:00

Can I create multiple logins for my Alarm.com Account?

You can create as many logins as you desire for your account. There is no limit to how many logins can be created for your account when using the Customer Website.

Create a new login for the Customer Website.

How do I reconnect my cameras after changing my router?2021-09-29T13:52:11-04:00

How do I reconnect my cameras after changing my router?

If you get a new router or change your Wi-Fi credentials (i.e., network name or password), you’ll need to
reconfigure the video device to connect to the new network. There are multiple methods available to restore
communication without the need to delete or factory reset an enrolled video device.

Reconnect a camera to a wireless network if the router, equipment, or Wi-Fi settings change