Contact Us

Speak to a member of our team

We’ll help you find the answers you’re looking for. 

Contact Support

Visit our support center 

Our knowledge base and support center has hundreds of support documents and FAQs to help you find what you need quickly. 

Search our Knowledge Base

Visit our support center 

Our knowledge base and support center has hundreds of support documents and FAQs to help you find what you need quickly. 

Search our Knowledge Base

Speak to a member of our team

We’ll help you find the answers you’re looking for. 

Contact Support

Warwick (Main Office)

Warwick (Main Office)

Address:
166 Lavan St. Suite 2 
Warwick, RI 02888

Phone:
833-472-3374 

Email:
support@rihomesecurity.com

Address:
166 Lavan St. Suite 2 
Warwick, RI 02888

Phone:
833-472-3374 

Email:
support@rihomesecurity.com

Professional Monitoring Call Center contact us
Rhode Island Home Security Logo

We’re here for our customers, providing a wide range of high-quality security products and state-of-the-art technology. We believe that everyone should feel safe in their homes or businesses, and we’re committed to being there whenever you call.

Learn More

Need help? Contact us

Warwick

Providence

Cranston

East Greenwich

Image of "Powered by Alarm.com" with the Alarm.com logo.
Rhode Island Home Security Logo

We’re here for our customers, providing a wide range of high-quality security products and state-of-the-art technology. We believe that everyone should feel safe in their homes or businesses, and we’re committed to being there whenever you call.

Learn More

Need help? Contact us

Image of "Powered by Alarm.com" with the Alarm.com logo.

Contact Support

Contact Support

Professional Monitoring & Interactive Service

Our on shore central station monitoring is a vital service where our dedicated team oversees alarms and emergency events triggered by your home security system. It provides immediate response to emergencies, reducing property damage and potentially saving lives.

You can choose between two of our service plans each including 24/ Professional Monitoring and prioritizing the safety and protection of your home and family: 

Interactive:

– Mobile & Desktop App
– Alarm Event Notifications
– Remote Arming/Disarming
– User code Management
– Sensor Activity Notifications
– Verizon / AT&T Cellular Backup
– 36 Month Price Protected Monitoring Agreement Included.

Interactive + Pro Video:

– Video Analytics (People, Animal and Vehicle Detection)
– Up to 4x Video Cameras 
– Package Delivery Verification
– 3000 Video Clips per Month 
– Choose two 24/7 Onboard Recording Cameras

Professional Monitoring Call Center contact us

Video Doorbell Camera

  • Video Analytics differentiates between people, animals, and vehicles seen in your camera’s field of view, removing the need to constantly monitor your video feeds.
  • Interact with Visitors using Two Way Voice 
  • Deter Unwanted Behavior with Perimeter Guard 
  • Battery-powered option so you can install it at any entrance regardless of the existing setup
Video Doorbell Cameras
lifetime service warranty

HD Indoor Camera (WiFi)

  • 1080p HD video
  • Infrared Night Vision
  • Two Way Voice 
  • 24/7 and secure cloud recording options.
  • Compact design and flexible mount 
indoor camera and safety alert notification with iphone and alarm.com app open

Professional Installation

Our Certified Technicians always: 

  • Wear Booties to cover there feet 
  • Provide Training on your new security system 
  • Maintain Professional Demeanor 
  • Keep private information Confidential and PCI Compliant 
  • Go above and beyond to ensure your home is protected

We’ll never cancel your Installation:

We understand protecting your home and family is a priority. Which is why we promise to install your security system on it’s scheduled installation date or we’ll give you $150 cash if we ever have to reschedule your installation.  

We’ll teach you about your new system:

Our favorite part of installing your new system is showing you and your family how to use it to it’s full potential. Our technicians will test your system ensure that it is communicating with the monitoring center as well as:

  • Help you install the mobile/desktop app on your phone or computer 
  • Show you how to arm and disarm your system for specific scenarios
  • Identify any additional security concerns to be aware of while we’re on site
  • Answer your questions to ensure you’re 100% confident in your new security system 
professional technician
Glass Break Detector

HD Outdoor Video Camera (WiFi)

  • Our Video Analytics distinguishes between people, animals, vehicles so you can focus on the notifications that are most important to you.
  • Activate Perimeter Guard™ to deter potential intruders. Loud whistles or beeps, and a flashing red LED ensures any bad actors know that they’re on camera.
  • Interact with visitors from wherever you are. Crisp Two-Way Audio keeps you connected to your home and lets you communicate in real-time—even when you’re not there.
Outdoor Video Camera
passive infrared motion detector
Door Window sensor

Touch Screen Smart Security Hub

  • Built in Glass Break Detector – The IQ Panel includes a glass break detector right in the panel, using the microphones and quad core processor. It will cover multiple windows within a 15 foot range.
  • Bluetooth Disarming – Disarming you can leave your phone in your pocket/purse and it will automatically disarm when your phone gets in range. No typing codes, you just walk in the house and it disarms like magic! You can pair up to 5 smartphones. 
  • Dual Path Cellular LTE & Wifi – The days of using a landline to call out in an emergency are over. This system uses cellular towers to communicate just like your smartphone. It has WiFi as a fail safe giving you undisrupted connection to your monitoring station. 
  • Back Up Battery – Lasts up to 36 hours during a power outage.
  • Software Updates – Every system is designed to improve over time, giving you the latest features by downloading software updates over the air, so you’ll never have to worry about your equipment becoming outdated.
  • Smart Arming Reminders – We know that the best way to protect your home is to make sure the security is activated, so you can create arming reminders that will send you a text message if you forget to arm by a certain time each day or if you every drive away from the house.
  • Add Smart Locks, Video Live Streaming and so much more…
woman arming security system